Incident IQ

Last Updated: 2/5/2020 3:29 PM
incident IQ - Submit a Request for Tech Support Incident IQ OCS Technology Support
Technology Support Solution for Oldham County Schools

IIQ is a ticketing system that quickly alerts IT staff to your technology issues and provides you with status updates while monitoring trends and performance for quality assurance.  Benefits include:

Simple Login

Click Microsoft Azure to access IIQ with your district Microsoft account.

Incident IQ Screenshot: Log in with Microsoft Azure

Quick Tickets

Locations and classroom devices have been entered in the IIQ system, making it easier to submit requests.  

incident IQ - Quick Tickets

Status Updates

IIQ Dashboard shows current ticket status and updates are provided along the way as an issue is being resolved.

IIQ Ticket Progress

Knowledge Base

Helpful tech articles are categorized and searchable. 

incident IQ Knowledge Base

Mobile Access

Download the Incident IQ app to submit a work request straight from your mobile device.

Click 
INSTALL
Enter 
OLDHAM
Click 
MICROSOFT AZURE
Login with
DISTRICT EMAIL
Submit 
TICKET
Incident IQ App Mobile Download Screenshot Incident IQ App Mobile Enter District Address: Oldham Incident IQ App Mobile Login with Microsoft Azure Screenshot Incident IQ Mobile App Login - Enter Username and Password Incident IQ Mobile App Submit a New Ticket Screen

Login to Incident IQ to view a quick tutorial ‚Äčand see how the new help desk system works.